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Локо-Банк и NETBYNET запустили официальные аккаунты в WhatsApp
Articles, 05 June 2019
Webim на карте цифровых экосистем Москвы
Articles, 30 May 2019
ПОЛЕЗНЫЕ ССЫЛКИ, рекомендуемые членами Сообщества
КНИГИ, рекомендуемые членами Сообщества
Автор: Gerardus Blokdyk
What will drive Omnichannel change? What are your current levels and trends in key measures or indicators of Omnichannel product...
Автор: Donna Lichaw
Like a good story, successful design is a series of engaging moments structured over time. The User’s Journey will show...
Автор: Mariya Yao
"Artificial intelligence" is the buzzword of the day. You've no doubt read your fair share of media hype either proclaiming...
Автор: Rachel Batish
We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But...
Автор: Stephen Schiffman
For more than thirty years, Stephan Schiffman, America's #1 corporate sales trainer, has shown millions of salespeople how to close...
Автор: Mike Brooks
Are you looking for a way to be more successful selling your products and services over the phone? If you...
Автор: Penny Reynolds
Call Center Staffing - The Complete, Practical Guide to Call Center Management takes the reader through the step-by-step process of...
Автор: Natalie Calvert
Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range...
Автор: Brad Cleveland
The ICMI study guide series begins with this important topic people management. The Call Center People Management Handbook and...
Автор: Donna FLUSS
"To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers...