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Oktell

Вебинар. Управление коммуникациями в крупных торговых компаниях
Новость, 16 ноября 2018

Maximum Occupancy: с каким уровнем нагрузки справится Ваш контакт-центр?
Публикация, 07 ноября 2018


NAUMEN

Исследование 2018: страховщики быстрее принимают звонки днем, но не всегда консультируют качественно
Новость, 16 ноября 2018

Опыт NAUMEN в области роботизации процессов контактного центра представлен на Contact Centers Week 2018
Новость, 06 ноября 2018


Genesys

Искусственный интеллект в обслуживании клиентов: ключевые тенденции
Публикация, 14 ноября 2018

Belgacom: как сократить затраты за счет использования онлайн-каналов
Публикация, 26 октября 2018


CTI

CTI учит считать ROI при внедрении голосового робота
Новость, 09 ноября 2018

Лучшие сервисы для работы контактных центров представили на CTI Contact Center Conference
Новость, 06 ноября 2018


Наносемантика

Чат-боты для автоматизации обслуживания
Публикация, 06 ноября 2018


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Being a Call Centre Team Leader
Being a Call Centre Team Leader
Автор: WTH Copywriting

A practical guide to the challenges of managing a team in a busy call centre. This book looks at a...

Quality Monitoring in a Contact Center: Making Sure Your Contact Center Works for Your Business
Quality Monitoring in a Contact Center: Making Sure Your Contact Center Works for Your Business
Автор: Matt Rocco

What is “contact center quality monitoring”? Just stop and focus on the two parts of this phrase “contact center” and...

Customer Service Representatives; Last-Minute Bottom Line Job Interview Preparation Questions & Answers for any Customer service professional Job
Customer Service Representatives; Last-Minute Bottom Line Job Interview Preparation Questions & Answers for any Customer service professional Job
Автор: BLGS Publishers

Customer Service Representatives; Last-Minute Bottom Line Job Interview Preparation Questions & Answers for any Customer service professional Job

Why this...

Borders in Service: Enactments of Nationhood in Transnational Call Centres
Borders in Service: Enactments of Nationhood in Transnational Call Centres
Автор: Kiran Mirchandani

Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El...

What's Inside a Contact Center?
What's Inside a Contact Center?
Автор: Darren Hatcher

This book has been written for managers, users, technologists or those people who just want to know what is inside...

99 SALES TEAM INCENTIVES: Games to Motivate and Inspire (The Sales Nerds Book 1)
99 SALES TEAM INCENTIVES: Games to Motivate and Inspire (The Sales Nerds Book 1)
Автор: Sundance Brennan

If you are the leader of a sales team or ever want to become a leader of a sales team...

Call Center: A Focus on Customer Service
Call Center: A Focus on Customer Service
Автор: Gwen Oglesby

Gwendolyn Oglesby has built most of her career working in customer service with the ultimate goal of creating memorable employee-customer...

Customer Service, Call Center and Customer Support Interview Preparation Guide: Ace the Customer Service Interview in a Step by Step Teaching Style
Customer Service, Call Center and Customer Support Interview Preparation Guide: Ace the Customer Service Interview in a Step by Step Teaching Style
Автор: Coursetake

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services, take orders,...

Call Center Success The Sandler Way Kindle Edition
Call Center Success The Sandler Way Kindle Edition
Автор: Tom Niesen

Author Tom Niesen shares the secrets of designing, supporting, and running a profitable inside sales call center by using the...

The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional development."
The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple "A simple approach to personal and professional development."
Автор: Jayne Finn

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide...


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