Strutynska Olena

Strutynska Olena
Предыдущая авторизация на портале: 19 января 2024 12:23

Strutynska Olena
Support Excellence Leader,
Novakid

- Certified COPC Implementation Leader - Qualified customer service expert (13 years in service industry) -Effective manager of Customer Care teams of 280+ people (9 years of management experience) with reaching best in class CSAT -Different scale projects: CRM implementation, chatbot launch, employee portal development, support automation (30%) etc. -Implemented communication standards, developed customer-oriented culture with getting the award for the Best Contact Center in CIS -Effective management of 7+ vendors (BPOs) - Client Success Consultant

Novakid is a Series B startup ($41,5M raise) with revenue growth of 40% YoY in 2022. This fully remote, venture-backed business that has been operating since 2017, with approximately 2,500 staff/contractors and teachers in over 20 countries. As a learning games company best known for its industry-leading English as a Second Language learning platform for kids aged 4 to 12 years old, it is the go-to platform for game-based learning.

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