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09 April 2018

Критические возможности управления персоналом

We are excited to announce that NICE has received the highest ranking in each of four use cases rated in Gartner’s “Critical Capabilities for Workforce Engagement Management” research report.

Organizations strongly focused on customer service rely on contact center infrastructure to continually help to meet business goals and company growth. NICE is strongly committed in providing innovative technology offerings to support and help drive employee engagement within the customer engagement center and understands the importance in driving workforce engagement. Whether through giving employees a voice, enabling management and employees to work on go, or through delivering the market’s most comprehensive cloud platform, we believe this designation serves as a strong example of NICE’s capabilities.

We invite to download a complimentary copy of the report to learn:

  • 6 critical capabilities for evaluating Workforce Engagement Management

  • 4 use cases that reflect the most common configurations

  • How vendors are rated as it relates to your specific use case