International Customer Experience Management SummitWord of ChairOke Eleazu, Managing Director – Think Outside In! The world is changing fast. Businesses that didn’t exist 5 years ago are now worth billions and businesses that had existed for hundreds of years have now disappeared. Why? One of the key reasons is the change in consumer behavior driven by, amongst other things, technology! Companies can no longer presume that they know what their customers want or the service that they want to deliver. Expectations are rising as the best businesses continue to get better. Any organization standing still in their wake can only expect falling customer service feedback and scores. So the only course off action is an ever-improving customer experience, that way you have a chance of keeping up with the leaders and protecting your brand. However, this is far from easy, there are so many things to consider and not enough time to do it with, At this conference, you get the chance to learn from the best in the industry from all over Europe, but also the opportunity to share you’re stories of how you may have improved a certain are of the customer experience. Come along and open your eyes and ears, we promise you will hear lots of practical ideas that you can take back to your organizations and share…that one idea might be the one that counts! ICEM Event OverviewBe a part of our two days successful global forum International Customer Experience Management Summit by KP-Morgan Group Istanbul, mainly focused on Customer Experience, Customer interaction Excellence and Challenging/Evolving Commercial Models. This is a perfect opportunity to share best practices with peers facing the same challenges. Every activity that the company accomplishes is part of the system that brings the perceived value that a customer receives. The Istanbul ICEM Summit is targeted for Telecom, Banking, Retail & Pharma professionals who are always seeking for new opportunities, visionary ways of conducting performance. The focus will be both on key top line items that will help generate positive Customer Experience and the cost infrastructure with a view to increase profitability. The speakers will be presenting real life examples in this context in addition to frameworks presented by external agencies. Various plenary sessions will be held in parallel to ensure that time is used effectively to manage different needs of the audience. Conference Benefits
Key Topics at Glance
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Организатор: KP-Morgan Conferences при поддержке Call Center Guru
Контакты: +7 495 995 80 07 представитель в России